Thank you so much for supporting The Grateful Root! Here are some frequently asked questions and answers for your convenience.  If you have a question that is not below, please feel free to reach out us. 

Where are you located?

Each item of The Grateful Root is either grown or hand-crafted in our homestead garden & shop located in South Bend, WA.

How does local pick-up and delivery work?

When placing your order you will have the option to choose a pick up location in either South Bend or Raymond, Wa. After your order is placed you will also receive an email confirmation with the arrangements. Pickup will be available every Thursday. Orders totaling $150 or more are eligible for free home delivery in the South Bend, Raymond, Bay Center and some surrounding areas. You will need to put your address in to see if you qualify. Deliveries will also be made on Thursdays. Delivery fees may apply.

Where do you grow your produce and plants?

 On our homestead property of 5 acres we currently have two outdoor garden beds and one greenhouse where we grow all of our produce and plants.

What kind of soil do you use?

Any soil we purchase is all organically certified soil. We also use our own composting bin & mushroom compost. As for the seedling starts we do a mix of soil, compost, sand & periolite. For fertilization we use things like fish fertilizer, bat guano, blood meal, banana & onion water.

How do I purchase/apply a gift certificate? 

We offer electronic gift certificates that you may purchase HERE. They are all electronic and are emailed to the recipient as soon as we process the order.  You can redeem your gift certificate online by entering the gift certificate code from the email attachment you received in the “Add Certificate” section of the web cart. Once you hit “Apply” the amount of the gift certificate will be automatically deducted from your grand total.  We are sorry, but we do not offer paper gift certificates that can be mailed to a recipient.  

 Are you Organic certified?

Although we are strict about our organic practices with all the fees attached to becoming organic certified we are not yet financially able to cover the cost. Although we do strive to sell all organically grown products that are cultivated without any chemicals. If a product is not organic, it is wild harvested, meaning we harvest these items from nature around us. Everything we wild harvested is from areas away from any cities, roadsides and or chemical sprays. We have strict specifications and are free from adulterants and contamination, including pesticides.

Where do you source your herbs from?

We grow many of the herbs ourselves yet some of the herbs and medicinals we enjoy in many blends either don't grow well in our area or we haven't yet expanded to that point. For those, we outsource from other farms that have organic certifications and the highest growing standards like Mountain Rose Herbs based out of Oregon

Why don’t you offer free shipping?

We offer highly discounted flat-rate shipping costs based on the size of your order. We have maintained the lowest possible prices for our products and continue to lower our prices whenever we can, but rather than subsidizing the cost of the shipping within our product pricing and offering free or reduced shipping rates, we opt for a more transparent pricing system.

How are your products packaged?

 If you have received the wrong item or damage occurs, please contact us  at Gr8tful.info@gmail.com. 

Why are many of your labels hand written?

Please be patient with us while we learn the ropes of our online presence and getting proper printed labels. We are new to all of this and the time it requires build and create labels is using up valuable time from our farm/homestead and our products. During this learning curve we don't want you to miss out on any products we have available. Personally we feel it is more important to have quality products with hand written labels rather than lesser quality products with printed labels. We are looking forward to when we are at a place to where we are able to have all our products made with professional labels.

 Where is my tracking information?

We will send you an email with your tracking information as soon as we generate a shipping label for your order.  If you have not received an email from us with your shipping details, please contact us to check on your order. We can be reached at gr8tful.info@gmail.com 

Why are so many items out of stock?

We are a two person operation with most of our products being seasonal. We do not keep a large back stock of items. Instead we prefer making everything fresh when we have an abundance of those items. 

Why does it take so long for an item to come back in stock?

We are a small operation that grows and sells our products seasonally for the best quality and efficacy. We prefer to let our shelves sit empty rather than sell our customers inferior stock. While it would be easy to purchase lesser quality botanicals, we are committed to bringing you only the best. We recommend signing up for a Back in Stock email notification on the website. If some or all sizes of a product you’re searching for are out of stock, you will see a  “Notify me” button. Click this, and you will be able to sign up for an automatic email notification upon restocking. You can keep track of and manage your notifications by using your online account.

Why do I have sales tax added to my order?

The Grateful Root charges sales tax in accordance with multiple and ever-changing state laws. If you have questions about how that works, please contact our Customer Service department. gr8tful.info@gmail.com 

Shipping and Turnaround Times

When are orders ready to ship?

 Available items are usually ready to be shipped within 5-7 days. Being a small operation, at this time we only are able to ship once a week. Typically our orders go out on Thursdays.

 When are Made to Order items or Custom Designs ready?

These pieces are independently handmade with each order and a lot of heart is poured into each piece. Because your order is crafted specifically for you, each piece takes a little extra time. Therefore, made to order & custom designs are usually ready within 2-6 weeks.

Are all items shippable?

Seeing as how we are a newer, small  business, not all items are available for shipping. This includes all potted plants, fresh produce and dried flower arrangements that come in vases. To ensure the quality and care for your item local pickup is available. As time goes on and we grow as a company this might be subject to change.

Do you ship internationally?

At this time, The Grateful Root is only processing and shipping orders with billing and final destination shipping addresses located in the United States. We are not able to bill or ship to any countries outside of this destination.

Can I include my PO Box address if I want to have my order shipped to my home?

If your order is being shipped in the contiguous 48 states and you enter a physical address and include a PO Box, your order will be delivered to your Post Office. Please only submit your order with one delivery address. 

We understand that some of our customers live in rural areas and a PO Box address is required along with the physical address on the shipping label, even for ground FedEX delivery. If you require this labeling, please include a note in the Order Comments box and we will be sure to add the PO Box to the shipping label at the time your order is processed.

Can I add to my order after it’s placed?

We capture the total amount of your order at the time the order is placed and so we are unfortunately unable to make changes. Due to ecommerce regulations and for our customers' protection, adding to or changing the order is not possible without canceling and refunding the original order.

My order has not shipped yet, can I cancel it?

We process your order as quickly as possible and are unable to guarantee that we can cancel your order.  Please contact our Customer Service to inquire if we can accommodate your request.

Returns & Exchanges

Do you accept returns?

Unfortunately, we do not accept returns on all our items. Items this apply to are marked with *All sales are final under the descriptions, and we do not issue refunds after a payment is captured. This includes items such as potted plants, fresh produce, dried flower arrangements and possibly a few other items like perishables. All of the products that are not eligible for returns are marked *All sales final under the description section of the item. We do however guarantee that if for any reason you wish to return the products not marked *All sales final that you have received, you may send them back to us postmarked within 30 days from the date your order is received. To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. If 30 days have gone by since you received the product, unfortunately, we can not offer a refund or exchange.